Get In Touch
Any Questions? Send us a message on WhatsApp or email us 🙂
+6016 311 8643
support@icare.com.my
Or Leave Us A Message...
Block A-23A-1, Platinum Walk,
Jalan Langkawi 2, Danau Kota,
Setapak 53300,
Kuala Lumpur
Frequently Asked Question!
Questions on iCare Supplements
There is a few ways you can find out on which products suits your health condition best. You may contact us at support@icare.com.my or leave us a message at the above contact form and we will get back to you as soonest possible. Another way is you can drop us a WhatsApp message as well or click the bottom right pop-up button to chat with us directly.Â
Absolutely! All of Icare products are legally registered at National Pharmaceutical Regulatory Agency Malaysia before we even sell it to our customers. On top of that, all our products ingredients are of best quality. So… you need not to worry cause you’re in our safe hands 😉
In the case of the number of capsules that you should be taking, please drop us a message on your condition such as how high is your blood pressure and blood sugar level? How serious is your cancer condition and etc. From understanding your condition, we will then be available to consult on the consumption of iCare supplements for the best effect.Â
Questions on Money-Back Guarantee
iCare Supplements strives to keep you totally fulfilled and satisfied, which is why we offer a 30-day (from the date of delivery) money back guarantee. If at any point you decide that any of our products aren’t 100% satisfactory to you, remember you are protected by the highest standard 100% money-back guarantee. Just send us an email at support@icare.com.my with feedback on our products and send back the product (even if the bottle/bag is empty) and we’ll refund you to the last penny, no questions asked.Â
To return your iCare Supplements, please contact support@icare.com.my beforehand to access your account and manage your membership(s), so that we can note your account and provide the return information. Please note that iCare does not cover the return shipping. We do recommend you opt for tracking/confirmation numbers as iCare is not responsible for lost/missing returns.
iCare must receive the bottle/bag within 30 days from the delivery date for the refund to be valid. Returns outside this time frame may not be refunded.
We recommend that customers contact customer support prior to sending their product back to ensure the return qualifies for a refund. iCare cannot return unqualified returns that are sent back to iCare. Please reach out to us first by emailing support@icare.com.my to access your account and manage your membership(s).
iCare is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. iCare is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers.
*Any order, domestic or international, that is returned to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for re-shipment of the package. We do not cover/reimburse for shipping costs for returns/exchanges.
We will notify you within 14 days of receiving the returned supplements. Once it is confirmed the return supplements are qualified for refund, we will refund you within 7 days.